We've seen that the biggest problem in this market is communication, with that in mind we have a team of people ready to answer all and any of your questions. Try and limit the amount of times you send your emails, your email will automatically get blocked and marked as spam if you keep resending them.
Send all questions and concerns to support@ezfakeids.com, this is our ONLY email. Always verify you're sending it to that email as people often try to impersonate us.
Emailing is something we are going to soon get rid of, once the support system is up and running we will be doing everything by tickets. This is safer for both parties, expect this in a few weeks.